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SUR-47 User’s Manual Trouble Shooting

35

Appendix C – Troubleshooting

Troubleshooting Tables

Problem Solution

LCD does not show

anything when you touch

it or press the hardware

buttons.

Batteries may be dead. Replace the

batteries with 4 new AAA Alkaline Batteries

(page 4). Check that the batteries are

properly installed by pressing the SLEEP

button.

The SUR-47 doesn’t

operate a device.

Make sure that the desired device screen on

the SUR-47 LCD panel has been selected.

Ensure programming with the learning

function (page 12) or using the

manufacturer codes (page 13) has been

properly done. If you see the ERROR

message when pressing buttons, re-teach

the button.

In IR mode:

Move closer to the device. The maximum

operating distance is approximately 30 feet.

Ensure that you are aiming the SUR-47

directly at the device and that there are no

obstructions between the SUR-47 and the

device.

In RF mode:

Make sure the SUR-BU base unit is aimed at

desired equipment.

Make sure RF address on base unit matches

settings in SUR-47.

You cannot operate a

device even after

teaching the device using

the learning function.

Make sure that your SUR-47 has correctly

“learned” device's remote control code.

(page 12).

Delete the device data from the SUR-47 and

carry out the learning function again (page

12).

Make sure you did not program more than

one remote for a given device.

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